Privacy Policy

At PoleStar Casino, we value the trust our players place in us. Protecting your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what choices you have when using our website and services.

Please read this policy carefully. By accessing or using PoleStar Casino, you agree to the practices described here.

Data Processing

This Privacy Policy outlines how PoleStar Casino processes personal data in line with applicable gambling compliance requirements. We process personal data to provide access to our games and services, to manage accounts and transactions, and to meet legal and regulatory obligations, including identity verification and anti-money laundering checks.

PoleStar Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time, so we recommend reviewing it periodically. Your continued use of PoleStar Casino after updates are published means you accept the updated version.

Collection of Information

We collect personal information through our website and services. Depending on your activity, this may include:

Registration and communication data: information provided when you create an account or contact us, such as your name, date of birth, address, email, phone number, and identification documents.
Interaction records: records of communications with our support team through email, live chat, or other channels.
Transaction and usage data: information about deposits, withdrawals, betting activity, logins, IP address, device identifiers, browser information, and how you use the website.
Compliance documentation: information and documents required for KYC, verification, fraud prevention, and regulatory compliance.

Usage of Information

We use the personal data we collect to:

Create and manage your PoleStar Casino account.
Process deposits, withdrawals, and gameplay-related transactions.
Provide customer support and respond to your requests.
Complete verification and compliance checks (including KYC/AML).
Send promotional content only when you have given explicit consent.
Meet legal obligations and enforce our terms, policies, and responsible gaming measures.
Detect, investigate, and prevent fraud, security threats, or illegal activity.
Analyze usage and improve our services, website performance, and player experience.

Marketing Communications

If you choose to receive marketing, we may send you promotional messages about PoleStar Casino offers, bonuses, and updates. You can opt out at any time via your account settings or by contacting customer support. Service-related messages (such as security notices or account updates) may still be sent when necessary.

Disclosure of Information

We do not sell or rent your personal data. We may share information only when needed to provide services and meet legal obligations, including:

Within our group: to support account management, operations, and service delivery.
With trusted partners: where required for processing and compliance purposes.
With third-party providers: such as payment processors, identity verification services, fraud prevention providers, hosting and IT partners, and analytics suppliers.

Any sharing is performed under appropriate confidentiality and data protection arrangements to help keep your data secure.

Data Security and Retention

PoleStar Casino uses suitable technical and organizational security measures to protect your data from unauthorized access, loss, misuse, alteration, or disclosure.

We retain personal data only as long as necessary for the purposes described in this policy and to satisfy legal and regulatory requirements. This may include retaining certain records for a minimum of five years after account closure to comply with anti-money laundering obligations, unless a longer retention period is required by law.

Cookies and Tracking

PoleStar Casino uses cookies and similar tracking technologies to ensure the website functions properly, to understand how players use our services, to improve performance, and to support marketing activities where permitted.

You can control cookies through your browser settings. If you block or restrict cookies, some parts of the website may not work correctly.

Your Rights and Contact Information

Depending on your jurisdiction and applicable data protection laws, you may have the right to:

Request access to the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your data where legally allowed.
Object to or restrict certain processing activities, including marketing.
Withdraw consent where processing is based on consent.

If you want to exercise your rights or have questions about how PoleStar Casino handles your data, you can contact our Data Protection Officer (DPO) via email. Where GDPR applies, you also have the right to file a complaint with the relevant supervisory authority.

PoleStar Casino is committed to protecting your privacy while maintaining a secure and compliant gaming environment. If you need assistance regarding your personal data, please contact our support team.